Quarterly Roundup: Working with onDemand

Lionbridge onDemand has been periodically sending out Feedback Requests to our users. We thank you all for your responses and kind comments.

Single Point of Contact

From the feedback, we’ve been able to derive that 85% of clients are very satisfied with unique single point of contact (99% satisfied or very satisfied).

By installing a dedicated central point of contact here at Lionbridge, backed by an internal team of linguistic specialists who assist when and where needed, Lionbridge onDemand provides resources for continued success. Paired with our 24/7 global chat support, users know they can get in contact with a Lionbridge onDemand team member any time around the globe should there be a need.


Net Promoter Score

Lionbridge onDemand’s Net Promoter Score is also the highest score in the industry with a 76. Our clients are happy with Lionbridge onDemand and eager to refer us to colleagues and friends outside their company.

 If you are not familiar with net promoter scores, 76 is a huge number that we are very proud of.  The most highly thought of companies like Apple, Costco and USAA are usually in the 50-70 range for NPS.


Some Quotes

“Getting the translations we need is easy and fast.”
“Thanks to onDemand we’re going to be translating a lot more in the future.”
“Easy to use, great service, and accurate translations.”
“I didn’t realize translation could be done so cost-effectively and effciently!”
“Expedient resonses and consistent deliveries on committed schedules.”
“Great sales reps! Always there and available and ready to talk when needed.”

Thank you for all the kind words! Please let us know if you have not yet received a Feedback Request and would like to participate. We’d be delighted to send one along to hear your thoughts!


Quick Statistics

Q1 brought us 457 new users from 305 countries across 35 countries. We are very proud of our global reach and our increasingly global client base.  

 

Thank you for a great quarter. We look forward to further growing together!