Quality Assurance: How do you know you’re getting the best?
If you’ve read some of our previous blogs, you probably know about the variety of services we offer and the 250-plus languages we translate to and from. But how do you know that those services are high-quality services? Just because a company offers a lot, that doesn’t mean it’s all good, right?
Here at Lionbridge, we want to make sure that all of our services and translations are top of the line, and of the highest quality. We don’t want to just give you a lot, but we want to give you the best of what there is to offer. Our customers already know and trust our high quality services, but how can we prove it to you?
We could also tell you about all of our shiny awards, like the Common Sense Advisory’s “#1 Language Service Provider” awards we received 2 consecutive years, or the “Vendor of the Year” award from Microsoft, or being listed as one of Forbes’ Top 100 Most Trustworthy Companies in America. We get those awards because we work hard to make sure our customer get the best. Because don’t you deserve the best? We could tell you all that, but you don’t care about awards, right?
Would it help to know that Lionbridge is ISO (International Organization for Standardization) certified in 10 different countries? We also have a team specifically dedicated to Quality and Innovations, who develop and implement quality processes for all functions within Lionbridge. Lionbridge believes that end-quality is not guaranteed through a single review or QA process step. We have a system of quality checks and reviews throughout the process so that we can maintain that high standard.
One example of these systems is the Lionbridge Excellence in Operations (LEO), which establishes standards that reinforce consistency and predictability of our services across all of our sites. LEO is focused on driving unified metrics, optimizing resource utilization, and increasing automation where possible in the core processes, language process, engineering process, and DTP. By identifying best practices, internal benchmarks, and quality standards, LEO seeks to fulfill customer expectations with on-time, on-budget, and high-quality deliveries.
Lionbridge works with each client individually to assess the factors most important to them. Once these are established, we define unique Key Performance Indicators (KPI) in order to measure the success of a project. Each project has an account manager that is always available to speak with the client for any questions or concerns. Projects are sent to professional translators who have access to the most up-to-date translation technology, and all translations are reviewed by a senior translator before being sent to the account manager for a final quality check. Each quarter we track and present KPIs, as well as customer complaints, deliveries, and more statistics in order to continually improve our services.
So, if you’re in the market for translation services, look no further. Here at Lionbridge, we care about our clients and their needs. We are constantly checking, changing and rechecking our services to make sure that you get the best translation possible. And we are always available if you have questions or concerns with any part of the process. For more about our services, or to talk to a representative, come over to our new website.